Returns & Refunds
Refund Policy
Explain how cancellations, delivery issues, and refund requests are handled before customers complete a purchase.
Order cancellations
Orders may be cancelled before the item, subscription, or account access has been delivered or activated.
Once delivery, activation, account provisioning, or digital fulfilment has started, cancellation may no longer be possible.
When refunds are considered
Refunds may be reviewed when an order cannot be fulfilled, the wrong item is delivered, duplicate payment is confirmed, or a verified technical issue prevents access.
Requests must include the order number, payment details, and a short explanation so the support team can investigate quickly.
Digital products and delivered subscriptions
Because most products sold through this store are digital services, account credentials, software access, gift cards, and already-delivered subscriptions are generally non-returnable once successfully delivered.
Refunds are not guaranteed for change-of-mind purchases after successful delivery.
Refund processing time
Approved refunds are processed back to the original payment method or by an agreed settlement method.
Banks and payment gateways may take additional time to reflect the refund after approval.